Profile
I am a personable and approachable team player with experience in IT support and customer service. I am determined and resilient, capable of working unsupervised with strong problem-solving skills.
Key Skills and Experience
- Supervising teams of up to 10 people
- Excellent customer service skills (phone and face-to-face)
- Responsible and accountable
- Team player
- Organised
- Over 8 years of industry experience
Career History
Senior System Support Specialist
December 2024 - Present
Call Centre Operative (Out Of Hours) - Frontline Communications
Aug 2023 - Oct 2023
Service Desk Shift Analyst - Babcock International, Portsmouth
Nov 2022 - Mar 2023
1st Line Support Analyst - Portsmouth City Council
Nov 2021 – Nov 2022
Service Desk Analyst - Bell Integration, Portsmouth
Sept 2018 - Nov 2021
Education
- SDI Junior Service Desk Analyst - Kingfisher IT Services (Mar 2014)
- NVQ Level 2 ICT Systems and Principles - PETA Limited (2011 - 2012)
- GCSEs in English, Maths, Science, IT - Bridgemary Community School
Hobbies & Interests
I enjoy music, attending gigs, wrestling, cooking, gardening, and photography.
mailto:lewie.kong@proton.me